MI Moderation Specialist

We are looking for someone who is dedicated, sharp, a fast learner, and committed to being a part of our growing Trust & Safety Department. The ideal candidate would be internet savvy, have a passion for online communities, and process oriented. The candidate would be responsible for reviewing and moderating user-generated content on our platform. Ideally, the candidate would be a team player, proactive, hard worker, able to complete tasks in a timely manner, punctual, and with strong moral principles. Motivation to ensure a safe and positive user experience is a plus!

Requirements:

Fluent English speaker.
Experience working in Trust and Safety or Customer Care departments (moderation or customer support roles are an advantage)
Familiarity with online communities.
Excellent communication skills (no such thing as overcommunication).
Proficient in problem-solving and critical-thinking.
Strong organizational skills, time management skills, and self-discipline. Willingness to learn quickly and adapt.
Detail-oriented with flexibility and adaptability to changing priorities and dynamic environments.
Additional language skills (advantage).

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionately about the position and think it’ll make your life more fulfilling, we want to hear from you.

What am I going to do?:

Review and moderate content submitted by users.
Identify trends of users trying to game the site.
Quickly become familiar with content moderation best practices and community guidelines while showing a willingness to suggest improvements for tools, practices, and guidelines.
Work together with the support and customer success teams to review Marketplace Integrity related requests.
Perform quality checks on the site and its content with the ability make sound judgment calls in high-pressure situations
Resilient- comfortable with handling and escalating inappropriate or disturbing content

Equal opportunities:

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.