Head of Operations, Customer Success & Profession

Job description

For a well-established and leading software company, we are looking for a senior leader to head the post-sales organization.
This is a key leadership role reporting directly to the CEO, with end-to-end responsibility for Customer Success, Professional Services, Support, and Customer Operations.
Key Responsibilities
Lead and manage Customer Success, Implementation, Professional Services and Support teams
Own the entire post-sales customer lifecycle, from onboarding and implementation through adoption, retention and growth
Drive operational excellence, customer satisfaction and service quality
Establish and monitor KPIs, SLAs and performance metrics
Lead cross-functional initiatives with Product, R&D, Sales and Executive Management
Improve processes, scalability and Customer Experience across the organization
Manage managers and professional teams while maintaining a hands-on leadership approach

בהגשת המועמדות אני מאשר/ת לחברת איי בי אינטראקטיב סולושנס בעמ לשמור את פרטיי, להעבירם למעסיקים רלוונטיים ולהציע לי משרות נוספות, בהתאם למדיניות הפרטיות.