Field Operations Lead

As a growing startup, this role will continue to evolve, and were looking for team members who are comfortable building operational processes that scale with the company.

The Operations Lead is responsible for end-to-end execution of customer deployments, owning all non-engineering aspects of delivery across pilots, initial deployments, and scaled rollouts. This role operates within a cross-functional scrum led by a Field Deployment Engineer (FDE), ensuring projects are delivered on time, at quality, and at scale.

Responsibilities:

Own end-to-end deployment execution, including planning, timelines, and rollout strategy
Drive project plans, milestones, and execution tracking across multiple workstreams
Manage field operations, installers, vendors, and site readiness
Coordinate cross-functional teams (Engineering, Product, Sales, Customer Success)
Act as the operational point of contact for customers during deployments
Identify and mitigate risks, ensuring on-time delivery and high-quality execution
Own logistics and onsite readiness for pilots, deployments, and rollouts
Build scalable processes, templates, and best practices for deployment operations