Information Systems Specialist (Maternity leave replacement)

About TechSee:

TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee’s multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC.

We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally.

Join us in shaping the future of AI-driven technology!

The opportunity:

We are looking for a dedicated and skilled IT Specialist to join our dynamic team for an 80%-100% maternity leave replacement role.

As our IT Specialist, you will be responsible for all IT aspects, including onsite rapid-response for technical issues, ensuring systems run at optimal efficiency, and establishing effective processes to provide the highest levels of internal support.

Key Responsibilities:

Manage all aspects of TechSee’s IT infrastructure, systems, and security.

Manage tools, systems, and services used by TechSee.

Provide global IT support to TechSee employees, including U.S. time zones.

Manage workstations and company applications, including external service providers for Salesforce, Google Workspace, Slack, and other organizational platforms.

Design, develop, implement, and maintain IT systems, policies, and procedures.

Define IT infrastructure strategy, architecture, and security processes.

Qualifications:

1 year of experience as an IT Specialist or in the IT field.

Deep understanding and hands-on experience in IT systems, networking, and server management.

Experience with enterprise applications such as Google Workspace, BI tools, Salesforce, and Priority ERP.

Strong troubleshooting skills for PCs, Macs, hardware, and software.

Advanced knowledge of managing users ,access (Like Active Directory) and mail services.

Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing IT challenges.

Fluent in English.

BS in Industrial Engineering, Computer Science, MIS, or similar field - Advantage

Familiarity with ISO 27001 and SOC2- Advantage

Experience with JumpCloud- Advantage

Experience with CrowdStrike- Advantage

Experience with Linux and macOS- Advantage

Why work with us ?

At TechSee we encourage a culture that values collaboration and we prioritize teamwork as the cornerstone of our business, essential for achieving success.

Career path: This role serves as a launching point into further roles in the R&D team.

Training: Personal development programs and professional training. In addition, learning TechSee’s market-leading AI and AR solutions.

Compensation: Solid base salary and incentives plan, strong benefits and an ownership (equity) in a high-growth SaaS venture.

Tools: Provide you with the resources needed to achieve your goals.

Work environment: TechSee is a hybrid work environment, with frequent social activities. We prioritize a healthy work-life balance, supporting our diverse team from various backgrounds and locations. We take pride in fostering career growth, team engagement, employee recognition, and an innovative workspace.

Success: TechSee has established a global presence, trusted by Tier 1 enterprise customers across the telecom, consumer electronics, manufacturing, insurance and many other industries.

As we continue to build a positive environment that has brought us this far, we invite you to consider joining us in shaping the future of customer experience!

TechSee is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.

Join Our Team at TechSee! To apply, please submit your resume.