Cloud Support Engineer

The Cloud Support Engineer will oversee, troubleshoot, and optimize cloud infrastructure for clients. This position requires deep knowledge of cloud operations, security, and performance optimization, along with a commitment to delivering outstanding support. The engineer will work directly with clients to ensure operational reliability, respond to incidents, and support secure migrations and optimizations.

Responsibilities:
Support & Troubleshooting:
Provide 24/7 monitoring of cloud infrastructure using NOC, proactively identifying and resolving issues to maintain high availability and system reliability.
Client Collaboration:
Act as the main point of contact for cloud-related inquiries, providing real-time troubleshooting support and practical guidance.
Security & Compliance:
Implement and monitor security protocols, including firewalls, access controls, and encryption, to protect client environments from vulnerabilities.
Conduct security assessments, manage access controls, and ensure that client environments meet industry standards and compliance requirements.
Documentation & Reporting:
Maintain comprehensive documentation of troubleshooting steps, configurations, and best practices.