Technical Support Specialist - Tier 2

We are looking for a Technical Support specialist - Tier 2 to join the Tech Ops team, a dynamic and challenging role providing critical technical support to customers. The ideal candidate is a growth-oriented professional who embodies our values of Impact, Innovation, and Global Collaboration.
If you're looking to impact the future of the maritime industry, to be part of an awesome team, and to have a great time, this is the job for you!
About us:
Shipping accounts for over 90% of global trade, yet the industry remains decades behind in digitization and automation. Operating safely and efficiently in congested ports and high-traffic sea lanes is becoming increasingly challenging.
We are transforming maritime operations through real-time AI and computer vision, delivering next-generation situational awareness and decision-making.
Our platform connects onboard crews with shoreside teams, improving navigational safety, reducing human error, and supporting decarbonization through performance optimization.
Founded in 2018, we are a fast-growing scale-up in an incredibly strong position. We recently raised $73M in a Series B round (May 2025) and have over 1,100 systems deployed to industry giants like MSC, Seaspan, and NYK. What sets us apart is our data - over 100 million nautical miles of proprietary data, making it the largest maritime AI dataset in the world.
As we scale rapidly, we are looking for passionate individuals to join us in defining the future of the maritime world.
A TechOps SpecialistI is responsible for managing deployed systems - including the hardware, software, and networking components- and delivering excellent technical support.
What will you do?
Provide technical support to customers worldwide and Troubleshoot complex technical issues
Automate processes and tasks to improve efficiency and reduce the risk of errors.
Solve networking technical issues
Overseeing new customer installations
Deploying SW upgrades
Work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals.
Occasional travel to customer sites for advanced troubleshooting
This is a full-time position based in Tel Aviv. We do believe in a hybrid work environment, with an emphasis on the office, and one day a week from home.