Service Reliability Engineer

We are looking for a Service Reliability Engineer to support our enterprise-grade SaaS Meeting Intelligence solution, working closely with enterprise customers, partners, and internal teams to deliver measurable value.

You will join a dynamic R&D group developing AI-powered UC recording SaaS solutions, and provide expert support for complex production issues in collaboration with field engineers, R&D, and customers.

This is a hands-on role requiring strong troubleshooting skills, a passion for learning new technologies, and ownership of service reliability and quality.

The position is based in Israel, as part of a global SRE team with members in the USA and Israel.

Your mission

Investigate, troubleshoot, and resolve complex production issues and escalations

Monitor production systems and proactively identify potential reliability risks

Participate in a 24/7 on-call rotation to support critical incidents

Work closely with R&D, QA, PM, CSM, and other teams to resolve issues and improve system reliability

Collaborate directly with customers on technical escalations on a regular basis

Analyze incidents, perform root cause analysis, and contribute to post-incident reviews

Follow and contribute to troubleshooting protocols and best practices

Maintain and improve monitoring, alerting, and observability tools

Create and maintain internal environments for testing and troubleshooting

Document solutions and contribute to internal and customer-facing knowledge bases

Support training activities for service teams when required