IT Service Desk Specialist

Requied IT Service Desk Specialist
As an IT Service Desk Specialist, you'll support our employees in our Ramat Gan office by resolving day-to-day IT issues across hardware, software, and SaaS tools. Youll help keep people productive, informed, and equipped with the systems they need to do their best work.
This role requires full on-site work.
Youll own:
Providing hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS environments
Managing service requests and incidents from first response through resolution, while keeping employees updated throughout the process
Supporting onboarding and employee lifecycle processes, including hardware setup, access management, and user guidance
Youll solve:
Technical issues that interrupt employee productivity, from login and application problems to device performance and basic connectivity
Office IT issues such as printers, meeting room A/V, and network-related escalations
Access and support needs across employee lifecycle moments, including pre-hire setup, onboarding, and separation
Youll impact:
Helping employees stay productive by resolving issues quickly and clearly
Creating a smoother day-to-day technology experience across the office and for remote employees
Strengthening IT operations through solid documentation, knowledge sharing, and reliable support processes.