עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום כללי

תל אביב - יפו

חברה בתחום כללי

תל אביב - יפו
מלאה
18,000-25,000 ₪ הערכה מבוססת AI ולא שכר שהתקבל מהמעסיק
זוהי הערכת טווח שכר מבוססת AI ולא שכר שהתקבל מהמעסיק

Were looking for a Support Engineer who goes beyond handling tickets and truly owns the customer experience end-to-end. In this role, youll deliver white-glove, technically deep support, resolve issues with minimal customer effort, and act as a trusted bridge to R&D- reducing their load while helping improve the product. Its a great fit for someone who enjoys diving deep, taking ownership, and making a real impact, with the opportunity to provide fast on-site response when needed.
Responsibilities
Deliver a white-glove customer experience
Own customer issues end-to-end
Independently investigate and resolve technical issues
Act as the technical interface to R&D, helping reduce operational load
Proactively identify and prevent recurring issues
Maintain high standards of operational excellence and system reliability.

Requirements:
5+ years of experience in technical support roles
Advanced troubleshooting and root cause analysis
Strong system and architecture understanding
Experience with NoSQL databases (e.g., MongoDB, Neo4j)
Familiarity with microservices architecture and tools such as Docker and Kubernetes
Log, metrics, and data analysis
Reproduction and debugging skills
Experience with Grafana
Experience working with Jira and Monday
Strong sense of ownership and accountability
Problem classification and decision-making skills
Excellent customer communication and empathy
Ability to collaborate effectively with R&D teams
Proactive approach to issue prevention
Operational excellence and reliability mindset
Nice to Have:
Familiarity with AI and agentic application patterns
Background in cybersecurity, threat intelligence, or related domains.

This position is open to all candidates.