Order Management Specialist

The Order Management Specialist is responsible for managing the full order-to-cash lifecycle within an assigned territory. The role involves extensive work with subscription-based models, service agreements, and financial metrics such as ARR (Annual Recurring Revenue) and billing contracts. The ideal candidate is highly organized, detail-oriented, and customer-focused, with strong communication and interpersonal skills to ensure accurate order processing, policy compliance, and effective cross-functional collaboration.

What will you do?
Manage the Order-to-Cash process, including receipt, validation, and administration of Purchase Orders (POs).
Handle subscription and service agreements, ensuring accurate processing of billing terms, contracts, and ARR metrics.
Ensure compliance with company policies related to products, services, subscriptions, discounts, and payment terms.
Prepare and manage essential documentation, including order confirmations, invoices, and shipping coordination materials.
Monitor and follow up on order delivery (Delivery), including coordination with production, logistics, and shipping teams to ensure on-time fulfillment and resolution of delivery issues.
Collaborate closely with Sales Administration, Production, and Finance to align priorities and ensure smooth execution.
Serve as a primary point of contact for customers and sales teams, providing updates, resolving issues, and communicating requirements.
Maintain accurate reporting of order-related data, including bookings, invoicing, revenue recognition, and delivery status.