Data Center Technician - DCC Communities

Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The position is full time and working on an oncall rotation including weekends. The ideal candidate is someone with hands-on hardware experience.

Key job responsibilities
- Work and meet SLAs against assigned trouble tickets via a directed workflow.
- First line touch point for hardware troubleshooting and technical issues.
- Perform regular server hardware repairs (drives, motherboards etc).
- Carry out routine network, server hardware and OS related repairs.
- Work with cross-functional teams on a regular basis to complete routine work.
- Engage with Smart Hands in EU Regional POPs.
- Adhere to security and safety best practices in the data center.
- Participate in Data Center power & cooling events.
- Participate in team meetings for metric analysis and daily/weekly goals achievement.
- Identify and help create documentation for use globally.
- Identify and help create process improvements relevant to the data center environment.
- Perform server upgrades, rebuilds, scheduled works as required.
- Interact with third party vendors & contractors.
- Contribute to the development of other team members.