Service Product Expert

The service team is looking for a Service Product Expert to provide product support customers.
In this role you'll be joining the Global Service Group. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
Responsible for training, installing, and supporting all products at customer sites worldwide.
We foster teamwork, excellence, and innovation, making customer success our main goal.
What you will be doing:
Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Maintain companys parts inventory under the positions control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
Assist in new equipment integration, add-ons, and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Support the customer beyond the defined working schedule as required.