Knowledge Base & Content AI Specialis

That's why we're hiring a sharp, AI-enthusiastic technical writer and content creator to own how we produce, automate, and scale our documentation and content. You'll sit at the intersection of technical writing, product marketing, and AI automation - managing our knowledge base, building AI-powered workflows, and partnering with PMM to produce high-quality content at scale. If the idea of using AI to 10x a content team's output without sacrificing quality excites you, keep reading.

Responsibilities:
What You'll Do

Documentation & Knowledge Base

Own and maintain documentation - ensuring it is accurate, well-structured, and always up to date

Write and edit technical documentation including product guides, release notes, API references, onboarding materials, and FAQs

Build a scalable documentation system that can grow with our product and team

Work closely with Product and Engineering to translate complex technical concepts into clear, accessible content

AI Automation & Workflow

Design and implement AI-powered workflows to automate repetitive documentation and content tasks

Use tools like LLMs, AI writing assistants, and automation platforms to accelerate content production

Build prompt libraries, content templates, and AI-assisted review processes that maintain brand quality

Identify new opportunities to use AI to improve content accuracy, consistency, and speed

Content Creation for PMM

Partner with the Product Marketing team to create content, including blog posts, case studies, landing page copy, product one-pagers, and email sequences

Help maintain brand voice across all content types - from technical docs to marketing material

Support campaign launches with well-written, technically accurate content that speaks to both technical and business audiences