Senior Software Engineer, Product Offering

We are seeking a senior back-end engineer passionate about building scalable, resilient systems and driving impact through technology. Join us as we evolve a key product in our portfolio and take a leading role in shaping our Chargeback Coverage & Resolution solution - one of our standout market offerings.t
Chargebacks serve as a consumer protection mechanism, allowing people to reclaim funds for fraudulent charges or disputed purchases. However, this system is often exploited by bad actors engaging in fraudulent activities that harm the businesses behind the products you love.
Our Dispute Group is dedicated to safeguarding these companies, using innovative technology to combat chargeback abuse and protect their growth.
If you're driven by ownership, excited about solving complex challenges, and eager to make a meaningful impact, wed love to hear from you!
What you'll be doing:
Develop a fully automated dispute platform to prevent, deflect, and recover chargebacks to reduce revenue loss. The system will support generating millions of dollars in yearly revenue, remove friction, and streamline obsolete operational processes.
Build and maintain a high-performing, scalable chargeback management system handling tens of thousands of requests daily, originating from various input sources and reporting at changing rates.
Define and optimize the scale, reliability, observability, and SLOs of the chargeback management platform.