Service Order Operations

Your tasks
• Serving as the first customer contact point for the service department. • Generating quotations pertaining to service-related queries. • Assisting in commercial and technical order clarification. • Processing service jobs and orders via SAP. • Tracking and monitoring service jobs (end-to-end) to meet committed service deliveries. • Taking overall responsibility for all service/operation tasks, from the very first RMA to the complete operation. • Being the right hand of the service management, engaging to take action, controlling and administering the service and operation. • Communicating with versatile customers, taking personal care, and representing our service operations in front of the customers using CRM. • Controlling and managing export and import of service operation shipments. • Maintaining contracts and agreements. • Ensuring teamwork and collaboration within our operative environment, including service operations, warehouse, carriers, sales team, and customers. • Support the company admin activities and be a backup for the sales order processing activities
Exciting insights into Rohde & Schwarz

Our colleagues provide insider information about:

Daily adventures and challenges
Our passionate team
The technologies behind the innovative projects and solutions
Your qualifications
• Experience using SAP tools for ERP and CRM is an advantage. • Prior experience working with SAP ERP systems. • Strong communication and interpersonal skills. • Good customer service demeanor, attention to detail, and possess.
Interested?
Office relocation to Rishon LeZion planned at the beginning of 2025

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.
Our offer

Flexible working hour models

Training & continuing education

Privately owned company

Promoting innovation

Long-term & attractive work environment

Show more
City/region
Ra'anana (Israel)
Entry level
Young professionals
Employment Type
Full-time, unlimited
Ref. Number
9239