Order Management Specialist

we are a provider of cutting-edge communication and connectivity devices and applications for powersports and outdoor enthusiasts. In 2026, we are proudly unveiling its Beyond Helmet line, the first of its kind in the motorcycle industry, fostering a new age in safety, sound, and communications. After pioneering the worlds first Bluetooth-based wireless intercom headset in 2004, our company has been responsible for many of the industrys innovations, revolutionizing communication, pushing technological boundaries, and enhancing user safety. Now sold in over 100 countries, we are proud to be the worlds leading communication device for groups in motion. We are seeking an Order Management Specialist to join our Operations team. In this role, you will be responsible for end-to-end order execution, ensuring smooth and efficient delivery processes through close collaboration with internal and external stakeholders, including warehouses, EMS partners, and cross-functional teams. This position is ideal for a highly organized, detail-oriented professional with strong operational and analytical skills, who thrives in a fast-paced, global environment and enjoys working across multiple interfaces and systems. Full-time position in a hybrid model (from the companys offices in Raanana / from home). Order Management & Execution
* Track orders from entry to delivery and provide ongoing updates to relevant stakeholders
* Process RMA and Web orders accurately and efficiently
* Ensure smooth and efficient end-to-end order flow and delivery execution Supply Chain & Operations Management
* Manage the daily interface with front warehouses to ensure operational efficiency and on-time delivery
* Manage EMS (Electronic Manufacturing Services) partners and supply activities
* Support and monitor shipment processes for both domestic and international deliveries Systems & Process Management
* Manage interfaces between order management platforms and ERP system (Priority)
* Ensure data accuracy and process alignment across systems
* Support process improvements and operational efficiency initiatives Cross-Functional Collaboration
* Collaborate closely with Sales, Customer Support, Purchasing, Digital, and Marketing teams to resolve order-related issues
* Act as a key operational focal point for order status, escalations, and coordination
Reporting & Analysis
* Generate, analyze, and maintain order-related KPIs and operational reports
* Identify trends, issues, and opportunities for process optimization