Senior Product Manager, AI Knowledge Systems

We are looking for a Senior Product Manager to join our Product & Engineering group. In this strategic role, you will redefine the standard for Developer Experience (DX) by shifting the mindset from "writing features" to "managing a product." You will be responsible for transforming our documentation into a dynamic, AI-optimized asset that drives both user success and revenue growth.
As a Senior Product Manager you will
Own the Documentation Product: Define and execute the roadmap for the Help Center, treating content and UX as a core product offering with its own lifecycle, backlog, and KPIs.
Architect Cross-Platform User Journeys: Break down content silos by restructuring documentation around solution-based "Golden Paths" and end-to-end integration guides that simplify complex, multi-product scenarios.
Lead AI & Content Modernization: Redefine our information architecture to be "AI-first," ensuring content is optimized for LLMs, MCPs, and RAG (Retrieval-Augmented Generation) to serve as the authoritative source for both humans and AI agents.
Elevate Docs as a Growth Asset: Collaborate with Marketing and Design to overhaul the documentation portals UX/UI, turning it into a funnel accelerator that builds technical confidence and drives product adoption.
Implement Data-Driven Iteration: Establish robust feedback loops and leverage analytics (e.g., Google Analytics, Pendo) to identify customer friction points and iterate on content based on real user behavior.
Drive DX Excellence: Evangelize a "Docs-as-Code" culture across the engineering organization, ensuring high-quality, scalable, and machine-readable documentation is delivered alongside every release.