Director of Solutions

The Director of Solutions will lead and scale a high-impact Solutions organization responsible for driving revenue, owning complex pre-sale processes, and ensuring successful onboarding and delivery for enterprise customers. The team owns the customer journey from pre-sale through go-live and continues to support customers with Tier 2 ownership post go-live. This role acts as a strategic bridge between Sales, Product, Engineering, and Customer Success. Key Responsibilities
* Lead, manage, and grow the Solutions team (Solution Engineers)
* Define and implement scalable methodologies, playbooks, and onboarding processes
* Partner closely with Sales to drive deal success and improve win rates
* Own solution quality across pre-sale, onboarding, and Tier 2 support post go-live
* Build strong partnerships with Product and Engineering:
* Drive feedback loops
* Surface product gaps and technical limitations
* Influence roadmap and prioritization
* Maintain full visibility and transparency for senior leadership:
* Track onboarding status across customers
* Clearly communicate blockers, risks, and delays per account
* Step into complex deals and strategic customers when needed
* Build scalable infrastructure (training, hiring, team structure)
* Ensure smooth collaboration and handoff with Customer Success Day-to-Day
* Managing and coaching team members
* Reviewing active deals and onboarding pipelines
* Identifying and removing blockers across customers
* Working closely with Sales on strategic opportunities
* Syncing with Product and Engineering on gaps and priorities
* Reporting status, risks, and progress to senior leadership

* Improving processes, frameworks, and best practices