עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Support Engineer

חברה בתחום כללי

ישראל

Support Engineer

חברה בתחום כללי

ישראל
מלאה
9,000-13,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

About us we are the global leader in live IP-video solutions, transforming live video into greater value. From breaking news and major sports events to public safety, our technology powers reliable and efficient live production and visual intelligence at scale. our company field units are widely seen at the world's most important news and sports events. Trusted by over 5,000 customers in 150+ countries, we are a multi-award-winning company driving innovation in live video worldwide.?Location: Remote?Responsibilities
* Field incoming requests/issues via omni-channel platform (phone, email, and chat).
* Take ownership of requests and support through resolution or escalation.
* Document requests/issues and related support activity.
* Identify priority escalation situations and manage them according.
* Raise awareness of procedures that require modification and/or are missing.
* Collaborate across the company as needed to resolve requests/issues.
* Identify and report cases that could be addressed with self-service and/or automation.

Requirements:
* Flexibility to work some weekends and holidays, and extra hours as needed.
* Outstanding customer service skills.
* Prior experience handling customer requests/issues (service).
* Technologically proficient with software and hardware.
* Technical Support experience desired but not mandatory.

This position is open to all candidates.