עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום כללי

פתח תקווה

חברה בתחום כללי

פתח תקווה
מלאה
11,000-16,000 ₪ הערכה מבוססת AI ולא שכר שהתקבל מהמעסיק
הערכה מבוססת AI ולא שכר של המעסיק

We are looking for a high-energy, driven Support Engineer to join our organization! We are an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology, innovation, and knowledge, this is the place to be.

The Support Engineer will work as a Support Engineer for our Support team and represent us as the professional authority in ongoing work with the technical factors from the clients side.

Responsibilities
Serve as a primary technical support contact for enterprise customers.
Receive, triage, investigate, and resolve support tickets.
Perform in-depth troubleshooting of application, system, and infrastructure-related issues.
Work closely with Development and DevOps teams on incident resolution and root cause analysis.
Participate in onboarding, upgrades, and business continuity events.
Conduct live troubleshooting sessions with customers.
Maintain documentation of issues and resolutions.

Requirements:
1+ year of experience in Customer Care/Technical Support.
Hands-on Linux experience (logs, CLI).
SQL scripting.
Cloud experience (preferably Microsoft Azure).
ITSM knowledge and ticketing systems (Jira - plus).
Strong communication and problem-solving skills.
Flexibility in working hours and on-call shifts.

This position is open to all candidates.