עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
22,000-32,000 ₪
We are looking for a hybrid, process-oriented professional - part Strategic PMO and part Business Operations strategist - who thrives on turning complex challenges into streamlined, repeatable, and scalable workflows. You are someone who possesses the situational awareness to anticipate operational gaps and the "Can-Do" approach to close them.
Your mission is to improve how we deliver, support, and scale world-class customer experiences, ensuring we consistently meet and exceed our service standards as we grow.
Key Responsibilities
Strategic Initiative Execution: Take full ownership of the end-to-end delivery of key initiatives within the Customer Office. You will drive complex and diverse projects - such as new service delivery models or cross-departmental technical integrations - with precision and speed.
Internal Consulting & Discovery: Act as an internal consultant by independently conducting research on new concepts and technical subject matter. You will perform root-cause analysis on operational friction points to propose "best-in-class" solutions.
Business Impact Tracking: Define and track success metrics for specific initiatives, correlating internal process improvements to external customer outcomes (e.g., reduction in churn or increased speed-to-value).
Change Execution: Lead the "internal launch" of new processes or tools, ensuring clear communication, documentation, and high adoption rates across all affected teams.
Risk & Dependency Management: Proactively identify "blind spots" between departments, managing dependencies to ensure that internal technical shifts don't disrupt the customer experience.
Operational Visibility: Define and monitor KPIs. You will build and maintain the dashboards that provide the visibility and accountability necessary for data-driven decision-making.
Your mission is to improve how we deliver, support, and scale world-class customer experiences, ensuring we consistently meet and exceed our service standards as we grow.
Key Responsibilities
Strategic Initiative Execution: Take full ownership of the end-to-end delivery of key initiatives within the Customer Office. You will drive complex and diverse projects - such as new service delivery models or cross-departmental technical integrations - with precision and speed.
Internal Consulting & Discovery: Act as an internal consultant by independently conducting research on new concepts and technical subject matter. You will perform root-cause analysis on operational friction points to propose "best-in-class" solutions.
Business Impact Tracking: Define and track success metrics for specific initiatives, correlating internal process improvements to external customer outcomes (e.g., reduction in churn or increased speed-to-value).
Change Execution: Lead the "internal launch" of new processes or tools, ensuring clear communication, documentation, and high adoption rates across all affected teams.
Risk & Dependency Management: Proactively identify "blind spots" between departments, managing dependencies to ensure that internal technical shifts don't disrupt the customer experience.
Operational Visibility: Define and monitor KPIs. You will build and maintain the dashboards that provide the visibility and accountability necessary for data-driven decision-making.
Requirements:
Strategic PMO Experience: 5+ years in Strategic Project Management, PMO, Business Operations or Strategy & Operations, ideally in dynamic, fast-paced, global environments (B2B SaaS preferred).
GTM Operational Background: Proven experience working directly with Go-To-Market teams (Sales/CS) and Operational functions. You understand the mechanics of the customer lifecycle.
Execution Excellence: A "builder" mindset with a record of taking messy, high-level strategic goals and turning them into structured, executable programs.
Independent Researcher: A self-starter who can master new subject matter, technical concepts, or industry standards required to move a project forward.
Performance Metrics: Hands-on experience with defining, tracking, and reporting on KPIs and company-wide initiatives.
Influence & Communication: Exceptional skills in aligning stakeholders. You are a natural collaborator who leads through influence, explaining complex changes in a way that gets people on board.
Situational Awareness: An intuitive ability to spot dependencies and potential risks across a complex organization before they become roadblocks.
Data-Driven Mindset: Proficiency in using data to track project success and identify where operational gaps impact the customer experience.
Proficient in tools like Excel, Google Sheets, Salesforce, project management software (e.g., Asana, Jira), and BI tools (e.g., Tableau, Power BI).
Languages: Excellent verbal and written communication skills in both English and Hebrew.
Its also a Plus If You
Have experience in the Construction Tech industry.
Strategic PMO Experience: 5+ years in Strategic Project Management, PMO, Business Operations or Strategy & Operations, ideally in dynamic, fast-paced, global environments (B2B SaaS preferred).
GTM Operational Background: Proven experience working directly with Go-To-Market teams (Sales/CS) and Operational functions. You understand the mechanics of the customer lifecycle.
Execution Excellence: A "builder" mindset with a record of taking messy, high-level strategic goals and turning them into structured, executable programs.
Independent Researcher: A self-starter who can master new subject matter, technical concepts, or industry standards required to move a project forward.
Performance Metrics: Hands-on experience with defining, tracking, and reporting on KPIs and company-wide initiatives.
Influence & Communication: Exceptional skills in aligning stakeholders. You are a natural collaborator who leads through influence, explaining complex changes in a way that gets people on board.
Situational Awareness: An intuitive ability to spot dependencies and potential risks across a complex organization before they become roadblocks.
Data-Driven Mindset: Proficiency in using data to track project success and identify where operational gaps impact the customer experience.
Proficient in tools like Excel, Google Sheets, Salesforce, project management software (e.g., Asana, Jira), and BI tools (e.g., Tableau, Power BI).
Languages: Excellent verbal and written communication skills in both English and Hebrew.
Its also a Plus If You
Have experience in the Construction Tech industry.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ירושלים
