AI & Technology Operations Manager

You don't need a traditional technology background to succeed here. What we're looking for is someone who is genuinely passionate about AI, technically sharp, and capable of owning complex projects end to end. The technology operations side of the role is learnable; the drive, curiosity, and communication skills are not.
You'll be the person who shapes how uses AI internally, builds the systems that keep our technology running smoothly, and ensures our security and compliance obligations are met on time.
Responsibilities:
Gen-AI & Intelligent Tools
You'll own this from day one. we are actively building AI into how every team operates, and you'll be the person making that happen.
Continuously explore the generative AI landscape and bring forward clear, well-reasoned recommendations on what should adopt
Lead the full lifecycle of AI tool rollouts, from identifying the right solution, building the business case, managing the rollout, and driving adoption across teams
Build and automate workflows using AI and no-code/low-code tools that remove friction and free up people to focus on higher-value work
Become the internal go-to for anything AI related, running training sessions, writing guides, and helping teams get practical results from the tools they use
Track and report on the ROI and adoption of deployed tools, and adjust course when something isn't working
Stay obsessively current on what's happening in AI, new models, new agent frameworks, new use cases, and translate that knowledge into concrete action
Technology Operations
Take ownership of internal technology stack, including devices, software, user accounts, and day-to-day support
Manage employee onboarding and offboarding from a technology perspective
Keep SaaS tools, licenses, and vendor relationships organized and up to date
Maintain clear documentation so nothing lives only in your head
Security & Compliance
Keep ISO certification requirements on track by managing audit schedules, documentation, and coordinating evidence collection across departments
Drive SOC 2 readiness by maintaining the evidence library (access reviews, training records, change management logs) and supporting auditor visits
Vet new suppliers before onboarding by collecting security documentation, ensuring agreements are signed, and keeping the vendor register current