Senior Technical Services Engineer

Requirements:
5+ years of experience in Tier 3/4 Technical Support, Production Engineering, or a highly technical SRE-adjacent role.
A strong technical background with proven experience in troubleshooting and debugging complex issues.
Troubleshooting Specialist: Expert at using debugging tools, browser dev tools, Postman, and log aggregators (Datadog/Splunk/ELK).
Experience in incident management, including leading cross-domain incident management efforts.
SQL Expert: Strong proficiency in SQL with experience handling complex relational databases in a production setting.
Proactive approach, taking the initiative to start processes and spot potential issues before they come up
Proven ability to read and understand code (JS/TypeScript/Python) to assist in bug isolation.
Incident Management: experience with managing the lifecycle of production incidents.
Communication: English and Hebrew; ability to translate complex technical "noise" into clear, actionable signals for R&D.
Ability to thrive in a fast-paced, dynamic environment.
Bonus points:
Experience in the Fintech industry (understanding of ledgers, payments, or clearing).
Familiarity with AWS Lambda and serverless architecture.
Prior experience as a Software Developer who transitioned into high-level support/production engineering.