עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-25,000 ₪
we are looking for a Help Desk Team Leader.
As the IT Support Team Leader, you will lead a small team of IT support professionals while remaining fully hands-on.
You will take ownership of global end-user support, set priorities, and drive a strong customer service approach. This role requires strong technical expertise and active hands-on involvement.
What you'll do:
Team Leadership & Development - Lead, mentor, and grow a high performing IT support team with a strong focus on service quality and user experience
Global IT Support - Deliver consistent, high quality IT support for employees worldwide, including remote users
Hardware, Software & Vendor Management - Manage IT assets, licensing, procurement, and vendor relationships
Knowledge Management & Training - Build and maintain documentation, training materials, and self-service tools
Automation & Service Optimization - Drive automation and process improvements to increase efficiency and reduce manual effort
Cross‑Functional Collaboration - Partner with infrastructure, security, and IS teams to align support with organizational goals
KPIs, SLAs & Insights - Monitor service performance using KPIs and SLAs to continuously improve delivery
Tech Lead - Serve as a hands‑on technical leader, promoting modern tools and best practices across the team
As the IT Support Team Leader, you will lead a small team of IT support professionals while remaining fully hands-on.
You will take ownership of global end-user support, set priorities, and drive a strong customer service approach. This role requires strong technical expertise and active hands-on involvement.
What you'll do:
Team Leadership & Development - Lead, mentor, and grow a high performing IT support team with a strong focus on service quality and user experience
Global IT Support - Deliver consistent, high quality IT support for employees worldwide, including remote users
Hardware, Software & Vendor Management - Manage IT assets, licensing, procurement, and vendor relationships
Knowledge Management & Training - Build and maintain documentation, training materials, and self-service tools
Automation & Service Optimization - Drive automation and process improvements to increase efficiency and reduce manual effort
Cross‑Functional Collaboration - Partner with infrastructure, security, and IS teams to align support with organizational goals
KPIs, SLAs & Insights - Monitor service performance using KPIs and SLAs to continuously improve delivery
Tech Lead - Serve as a hands‑on technical leader, promoting modern tools and best practices across the team
Requirements:
Ability to work 5 days from the office - Rosh Ha'ain - Must
8+ years of hands-on experience in IT, including at least 3 years leading an IT support team
Deep technical knowledge with Windows environment: Active Directory, GPO, DHCP & Microsoft online services: EntraID, Intune, SharePoint, Exchange, Teams
Great personal and communication skills, strong service-oriented mindset
Experience troubleshooting Laptops, Desktops, Printers & Multimedia equipment issues
Managing ITSM and ticketing systems
Strong background in Linux, PKI, networking fundamentals, RMM tools and PowerShell scripting - a significant advantage
Ability to remain hands‑on while leading the team and effectively managing priorities
English proficiency
Ability to work 5 days from the office - Rosh Ha'ain - Must
8+ years of hands-on experience in IT, including at least 3 years leading an IT support team
Deep technical knowledge with Windows environment: Active Directory, GPO, DHCP & Microsoft online services: EntraID, Intune, SharePoint, Exchange, Teams
Great personal and communication skills, strong service-oriented mindset
Experience troubleshooting Laptops, Desktops, Printers & Multimedia equipment issues
Managing ITSM and ticketing systems
Strong background in Linux, PKI, networking fundamentals, RMM tools and PowerShell scripting - a significant advantage
Ability to remain hands‑on while leading the team and effectively managing priorities
English proficiency
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
הרצליה
