Project Manager (Customer Experience / Deployment Delivery)

Were growing and looking to hire a Project Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
We are looking for a Project Manager to join our Customer Experience organization in Israel. In this role, you will manage customer deployment projects across multiple enterprise accounts, ensuring successful delivery of solutions from kickoff through implementation and closure.
You will partner with customers and internal technical teams to drive structured delivery, maintain strong governance, and ensure deployments are executed efficiently and predictably. This role requires excellent stakeholder management, strong project governance skills, and the ability to coordinate complex technical implementations while delivering an exceptional customer experience.
Responsibilities:
As a Project Manager, your impact will be:
Lead complex customer deployment projects, coordinating internal teams, customers, and third parties to ensure seamless execution and successful delivery.
Own end-to-end project governance, including project plans, milestones, RAID logs (risks, assumptions, issues, dependencies), stakeholder maps, and executive-ready status reporting.
Manage the fulfillment-to-delivery lifecycle, including intake and handoff alignment, readiness validation, scheduling and resourcing, kickoff, execution oversight, acceptance, and project closure.
Drive project readiness by validating prerequisites such as access, network requirements, credentials, change windows, and environmental constraints to prevent delays and rework.
Control project scope and manage change requests by clarifying requirements, documenting changes, and leading structured change control processes.
Identify and proactively mitigate risks, communicate escalations, and maintain delivery momentum across stakeholders.
Lead delivery ceremonies including customer kickoffs, weekly status meetings, internal delivery syncs, implementation summaries, and closure reviews.
Communicate effectively across technical and business audiences, translating technical dependencies into clear timelines, actions, and impacts.
Monitor key delivery metrics and drive continuous improvement through the development of templates, playbooks, and operational processes.
Collaborate closely with Customer Success, Professional Services, Support, Sales, and Product teams to ensure smooth deployments and long-term customer success.