Technical Account Manager

We're looking for a Technical Account Manager to join our growing team and serve as trusted advisors to our customers. As a TAM, youll play a critical role in driving customer success by combining your technical expertise with your passion for customer engagement. Youll guide customers through onboarding, help them maximize value from our platform, and ensure their long-term satisfaction and retention.
While the primary focus of this role is post-sales, you will also support pre-sales activities, partnering with the sales team on technical deep-dives, product demonstrations, and proof-of-value engagements to help win new business.
Responsibilities
Build strong relationships with customers and become their primary point of contact for technical matters
Own the post-sales technical relationship, ensuring successful onboarding, implementation, and ongoing usage
Provide technical guidance, conduct training sessions, and lead workshops to help customers get the most out of our platform
Deeply understand customer architecture and workflows, offering proactive recommendations and best practices
Act as the voice of the customer internally, working closely with Product, Engineering, and Support teams
Monitor account health, identify risks, and proactively drive resolutions
Partner with the sales team on technical evaluations, product demonstrations, and proof-of-value engagements
Serve as a technical resource during prospect meetings, addressing architecture and security questions
Help craft tailored proposals and technical solutions that align with prospect requirements.