Technical Support Engineer

We are looking for a talented Technical support Engineer to join our Customer Experience team

Step into our world, where advanced technologies take center stage, transforming the online trading experience.

With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.

Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.

We offer an excellent work environment where you will be challenged and encouraged to grow professionally

In this role you will:

Troubleshoot and resolve most technical difficult and complicated issues
Research, diagnose, troubleshoot product-related issues and identify solutions.
Remotely train global customers and partners
Follow standard procedures for proper escalation of unresolved issues and other customer’s needs to the appropriate internal teams
Build and maintain strong relationships with the customers and partners
Play your part in training and mentoring junior teammates by sharing your technical expertise and best communication practices
Participate in developing documentation and Knowledge Base technical articles on the Company products
Maintain deep knowledge of the Company operations and products to support client requests in the best possible way
Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)
You have:

Proven experience as a Technical Support/QA Engineer for enterprise (B2B) software or equivalent military experience
Ability to work Monday to Friday
Experience supporting B2B customers with large, complex environments.
Being a committed team player that can help lead others through challenging customer issues
Deep understanding of Windows OS (debugging and internals) ; Enterprise networks (Active Directory, SCCM, GPO) ; Linux (software installation and integration)
Passion for troubleshooting, ability to come up with efficient solutions for uncommon issues
Ability to prioritize and switch between a variety of time-sensitive issues
Good communication skills and customer focus
Willing to provide “On Call” support during off hours weekends when required
Fluent English (both written and spoken)
Will be nice that you have:

Scripting knowledge & experience (Windows / Linux)
Bachelor of Sciences in Computer Science