Support Analyst, Financial Operations

What youll do
Reporting to the Manager, Financial Operations in the US, this person will be among the first hires in Israel focused on Financial Operations, as part of a larger global Financial Operations (FinOps) team. The team aims to deliver operational excellence of our customer transaction lifecycle and manage our liquidity to support the companys business growth across the globe. As a FinOps Analyst, youll work closely with counterparts within Operations but also with Commercial and Product teams to identify and remediate FinOps-related issues. This person will need to work a 9-6PM shift.
This role is based in Tel Aviv.
Responsibilities:
Utilise advanced Zendesk skills to manage FinOps-related customer requests (e.g., payment investigations, returns, recalls, and reconciliation inquiries); proficient in Triggers, Tagging, Routing Queues, and Macros to streamline queue management, ensure SLA adherence, and improve operational efficiency across global FinOps workflows
Monitor global end-to-end client transaction lifecycle, handle inquiries, detect exceptions from data reports and dashboards in a timely manner, communicate with teams and other departments to handle issues
Support with daily safeguarding obligations, across multiple company entities
Monitor the clearing and settlement of client funds and global money pools; drive data oriented approaches to improve our liquidity management system, fund risk management and treasury efficiency and utilisation
Maintain the team knowledge base and refine the standard operating procedures; find opportunity for operational optimisation and process automation tooling.
Build data-oriented performance metrics, quality assurance framework and tooling to monitor, detect, and remediate operational risk areas and control defects to minimise errors
Set up compliant, accurate and timely reporting data capabilities based on external regulatory and third party requirements.