Contact Center (CC) Representative

At our company, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This is a role in our Nutrition Division, part of our Pediatric Business Unit.
In this role you will have direct contact with our customers and provide professional support for infant and adult nutrition products.
CORE JOB RESPONSIBILITIES
Answer incoming calls, following criteria of quality, service level and efficiency.
Respond to customer inquiries via various channels: email, Instagram, Facebook.
Provide advice and guidance on infants and adult nutrition.
Respond to complaints aligned with company guidelines.
Document ongoing conversations using CRM system.
Responsibility for follow-up calls to customers.
Maintain accurate documentation for reporting adverse events and medical complaints.
Perform additional roles and tasks such as: mentor team members, be responsible for complaints process, statistical analysis and more, all in accordance with personal and professional development and seniority.
Participation in professional training and team meetings.
Calls initiation in joint projects with other departments in the organization.
Participation in additional activities according to the company's needs, such as representation at conferences, etc.