עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-25,000 ₪
We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.
What makes this role unique:
Immediate impact - Your solutions are deployed in hours, not quarters. You'll see results directly from your daily work.
Technical breadth - Become a true generalist. You'll debug across systems, gaining expertise in areas most engineers never touch.
Autonomy - Take ownership of the problem from discovery to resolution. You decide the approach and drive it through to completion.
Direct customer interaction - Work closely with customers and see the tangible impact of solving their critical problems.
Continuous learning - Every escalation is different. You'll continually expand your technical knowledge and problem-solving skills.
Responsibilities:
Investigate and resolve complex technical issues across our entire product suite
Write Python scripts, SQL queries, and debug tools to diagnose and fix issues
Analyze application logs, database performance, and system behavior to identify root causes
Implement fixes and patches that are deployed directly to customer environments
Serve as a technical expert for resolved customer issues - you are the final line of defense
Collaborate with development teams to identify product improvements based on real-world issues
Create documentation and diagnostic tools that enable support teams to independently resolve similar issues
Clearly communicate technical findings to both technical and non-technical stakeholders.
What makes this role unique:
Immediate impact - Your solutions are deployed in hours, not quarters. You'll see results directly from your daily work.
Technical breadth - Become a true generalist. You'll debug across systems, gaining expertise in areas most engineers never touch.
Autonomy - Take ownership of the problem from discovery to resolution. You decide the approach and drive it through to completion.
Direct customer interaction - Work closely with customers and see the tangible impact of solving their critical problems.
Continuous learning - Every escalation is different. You'll continually expand your technical knowledge and problem-solving skills.
Responsibilities:
Investigate and resolve complex technical issues across our entire product suite
Write Python scripts, SQL queries, and debug tools to diagnose and fix issues
Analyze application logs, database performance, and system behavior to identify root causes
Implement fixes and patches that are deployed directly to customer environments
Serve as a technical expert for resolved customer issues - you are the final line of defense
Collaborate with development teams to identify product improvements based on real-world issues
Create documentation and diagnostic tools that enable support teams to independently resolve similar issues
Clearly communicate technical findings to both technical and non-technical stakeholders.
Requirements:
B.Sc. in Computer Science or equivalent from a recognized university
3+ years of professional experience developing Python/ C# applications for production -Must
Strong SQL skills - write complex queries, optimize database performance, and investigate data issues
Experience with JavaScript/TypeScript for debugging and fixing front-end issues
Proven track record of debugging complex, multi-layered technical problems
Ability to work independently and bring problems to resolution with minimal supervision
Strong written and verbal English communication skills
Comfortable transitioning between different types of technical problems.
B.Sc. in Computer Science or equivalent from a recognized university
3+ years of professional experience developing Python/ C# applications for production -Must
Strong SQL skills - write complex queries, optimize database performance, and investigate data issues
Experience with JavaScript/TypeScript for debugging and fixing front-end issues
Proven track record of debugging complex, multi-layered technical problems
Ability to work independently and bring problems to resolution with minimal supervision
Strong written and verbal English communication skills
Comfortable transitioning between different types of technical problems.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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