Professional Services Operations Specialist

Are you a thorough individual who desires to optimize processes and enhance operational efficiency? Are you passionate about the intersection of technology, operations, and customer success? If so, we have an exciting opportunity for you to join us as a Professional Services Operations and Logistics Specialist. In this role, you'll drive streamlined operations within our Professional Services team, ensuring our clients and partners receive outstanding service. The candidate should be able to demonstrate multi-tasking, be detail-addicted, be a self-starter, and strive for precision in his work. We want you to be reliable, detailed, friendly, and eager to learn and develop! This position is an excellent opportunity to join a leading company and a growing team and become a key to the company's success!

What youll be doing:

Supporting global and regional deployment teams (internal and third-party) to ensure smooth and efficient execution of services.

Managing workflows and configurations in Professional Services information systems - including design, implementation, and ongoing support.

Working in a highly dynamic environment, often requiring independent problem-solving and out-of-the-box thinking

Notifications, Opportunities Tracking & Updates: Handle and optimize operational notification systems to ensure PS teams receive timely updates (deployments, risks, changes, opportunities). Track opportunities, exceptions, and key signals across systems; ensure records are updated and routed appropriately. Maintain dashboards and logs for active opportunities and operational follow-ups.

Collaboration with local and global operations team to design, implement, and refine operational and logistical processes to improve efficiency, scalability, and reliability. Identify gaps, recommend improvements, and drive continuous optimization of workflows.

Lead the development of autonomous operational processes, including the creation of all supporting infrastructure and streamlined workflows .

Knowledge Management - Responsibility for consolidating, updating, and maintaining operational documentation, guidelines, and process materials. Support the development of internal knowledge repositories and ensure that standard processes are properly collected, documented, and shared.

After-Action Review (AAR) Ownership - Track, manage, and follow up on After-Action Review items related to operational performance in regional deployments. Ensure lessons learned are documented, assigned to owners, and implemented to prevent future recurrence.