Technical Support Engineer

We are seeking a highly skilled Customer Support Engineer to join our technical team. In this role, you will be responsible for providing high-level Technical Support, troubleshooting complex issues, and ensuring a seamless service experience for the companys mission-critical customers. The ideal candidate is a methodical problem-solver with a strong technical background in Linux environments and a deep commitment to operational excellence. we are driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, using our patented bonding and video transport technology. we provide a consistent bandwidth and a reliable connection, enabling you to acquire, manage, and distribute high-quality remote live broadcasts. Responsibilities: Customer Support Engineer. Provide top-quality support for the company's customer service experience via phone, email, and online chat. Take ownership of customer requests or issues, troubleshoot, provide assistance, and offer best practices. Gain and maintain full knowledge of the company's' products and flows. Support Sales Engineer on site as best advisor when needed. Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.