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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-25,000 ₪
This role is ideal for an experienced knowledge professional who excels in technical writing leadership, knowledge management, and AI-powered content operations. You will guide a team of technical product marketing managers (TPMMs/writers), elevate content quality and consistency, and ensure Self-Serve content becomes a strategic growth lever .
This is a Team Lead role based in Israel, reporting to the VP of Product Marketing.
What you'll do:
Team leadership & coaching
Lead, coach, and develop a team of KB writers and one freelance Community Forum Manager.
Set clear processes, expectations, and development paths that promote growth, autonomy, and accountability.
Provide editorial oversight and quality assurance; conduct occasional hands-on writing for critical content.
Foster a culture of empathy, clarity, and operational excellence.
AI strategy & workflow definition
Design, implement, and continuously optimize AI-driven content creation and update workflows across the Knowledge Base.
Work with the teams knowledge solutions and technology specialist to define prompt structures, SOPs, and operational guidelines for AI-assisted content.
Partner with internal AI operations stakeholders to evaluate and integrate both internal and external AI tools.
Drive AI workflow adoption across Product, PMM, Support, and CS teams.
Community Forum strategy
Own the strategy, outcomes, and success metrics of the Community Forum as it scales beyond the POC phase.
Partner with the freelance Community Manager to drive engagement, knowledge discoverability, and customer value.
Ensure alignment between Knowledge Base content, forum discussions, and emerging education channels.
Cross-Functional Collaboration
Work closely with Product Managers, Customer Success, and Support to ensure timely, accurate, and AI-supported documentation.
Influence PMs to adopt new AI-based documentation processes and Self-Serve content standards.
Own decision-making and approval processes for all Self-Serve content.
What Youll Own:
Content velocity targets and documentation throughput.
Consistency, accuracy, and quality across the entire Knowledge Base.
A clearly defined content quality scoring framework (created by you).
AI workflow adoption, automation rates, and output quality.
PM satisfaction with documentation processes.
Strategy and outcomes for the Community Forum.
This is a Team Lead role based in Israel, reporting to the VP of Product Marketing.
What you'll do:
Team leadership & coaching
Lead, coach, and develop a team of KB writers and one freelance Community Forum Manager.
Set clear processes, expectations, and development paths that promote growth, autonomy, and accountability.
Provide editorial oversight and quality assurance; conduct occasional hands-on writing for critical content.
Foster a culture of empathy, clarity, and operational excellence.
AI strategy & workflow definition
Design, implement, and continuously optimize AI-driven content creation and update workflows across the Knowledge Base.
Work with the teams knowledge solutions and technology specialist to define prompt structures, SOPs, and operational guidelines for AI-assisted content.
Partner with internal AI operations stakeholders to evaluate and integrate both internal and external AI tools.
Drive AI workflow adoption across Product, PMM, Support, and CS teams.
Community Forum strategy
Own the strategy, outcomes, and success metrics of the Community Forum as it scales beyond the POC phase.
Partner with the freelance Community Manager to drive engagement, knowledge discoverability, and customer value.
Ensure alignment between Knowledge Base content, forum discussions, and emerging education channels.
Cross-Functional Collaboration
Work closely with Product Managers, Customer Success, and Support to ensure timely, accurate, and AI-supported documentation.
Influence PMs to adopt new AI-based documentation processes and Self-Serve content standards.
Own decision-making and approval processes for all Self-Serve content.
What Youll Own:
Content velocity targets and documentation throughput.
Consistency, accuracy, and quality across the entire Knowledge Base.
A clearly defined content quality scoring framework (created by you).
AI workflow adoption, automation rates, and output quality.
PM satisfaction with documentation processes.
Strategy and outcomes for the Community Forum.
Requirements:
Deep expertise in technical writing, content architecture, and documentation processes in a B2B SaaS environment.
Strong command of AI-assisted content creation workflows and tools (prompting, SOP design, workflow definition).
Proven experience leading writers or content professionals, especially in the realm of talent growth.
Ability to structure and scale content ecosystems for discoverability, clarity, and cross-product consistency.
Familiarity with Zendesk Guide, Asana, Figma, Google Cloud, and modern AI tools.
Empathetic manager who builds trust, clarity, and stability in a fast-paced environment.
Decisive, resilient leader with the ability to navigate ambiguity and manage multiple workstreams.
Skilled cross-functional influencer with the ability to guide PMs, Support, and CS toward new operational models.
Strong prioritization abilities and a systems-thinking approach to scaling knowledge operations.
Deep expertise in technical writing, content architecture, and documentation processes in a B2B SaaS environment.
Strong command of AI-assisted content creation workflows and tools (prompting, SOP design, workflow definition).
Proven experience leading writers or content professionals, especially in the realm of talent growth.
Ability to structure and scale content ecosystems for discoverability, clarity, and cross-product consistency.
Familiarity with Zendesk Guide, Asana, Figma, Google Cloud, and modern AI tools.
Empathetic manager who builds trust, clarity, and stability in a fast-paced environment.
Decisive, resilient leader with the ability to navigate ambiguity and manage multiple workstreams.
Skilled cross-functional influencer with the ability to guide PMs, Support, and CS toward new operational models.
Strong prioritization abilities and a systems-thinking approach to scaling knowledge operations.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
18 חודשים
בוקר
