Senior AI Product Manager

We are seeking an experienced AI Product Manager with a strong technical background to lead the development and evolution of our groundbreaking AI Autopilot product. This role is responsible for steering initiatives that dramatically increase operational efficiency by leveraging autonomous AI to resolve IT issues, automate Tier 1 support, and empower customers with true self-service IT. You will shape the future of our platforms AI capabilities, making a bold impact on both the IT management software industry and the daily lives of IT professionals and end users.
Responsibilities:
Lead and manage a dedicated AI squad, comprising cross-functional team members such as AI/ML engineers, developers, and product designers.
Drive the strategic vision and roadmap for our AI Autopilot module, defining priorities based on customer needs, automation opportunities, emerging AI trends, and competitive benchmarks.
Collaborate intensively with stakeholders to understand market trends, organizational pain points, and the evolving competitive landscape related to autonomous IT and agentic AI.
Define and prioritize AI-driven product requirements, orchestrating feedback from users, market analysis, and internal specialists to maximize impact and adoption.
Own the full AI product lifecycle, from ideation and prototyping to launch, continuous optimization, and post-release monitoring, with a focus on delivering measurable improvements in IT workload automation, ticket resolution speed, and user experience.
Collaborate closely with our CTO, design, engineering, customer success, analytics, marketing, and support teams to steer AI development, deployment, and iterative enhancement.
Establish and monitor KPIs for Autopilot usage, SLA improvements, and automation impact, using analytics to refine AI workflows and effectiveness.
Champion secure, ethical, and compliant use of AI, ensuring privacy and governance within all automation flows.
Work directly with design partners and customers to deliver a 100% market fit product.