Customer Success Business Analyst

We are looking for a
Business Analyst
to join global Customer Success organization.
In this hands-on role, you will focus on financial and operational analysis, service revenues, costs, pricing models, and gross margin performance across regions.
Youll collaborate with regional CS teams and finance to identify improvement opportunities, challenge assumptions, and translate data into practical, actionable insights.
Key Responsibilities:
Service P&L Analysis
- Own ongoing analysis of the global service P&L, including revenues, costs, and gross margin performance. Identify trends, gaps, and improvement opportunities impacting service profitability and operational efficiency.
Service Pricing
- Analyze and support service pricing models and contract structures, ensuring alignment with profitability and business objectives.
Regional Partnership:
Collaborate with regional service teams, challenging assumptions and translating data-driven insights into actionable improvement plans.
Insights & Reporting:
Develop dashboards and reports that provide timely, actionable insights for leadership and regional stakeholders.
Planning & Forecasting:
Support service revenue forecasting, validate key assumptions for the annual operating plan (AOP), and monitor actual results versus targets.