Customer Operation Program Manager

we are looking for a Customer Operation Program Manager.
As a Program Manager in the customer operation organization, you will work with senior management and play a pivotal role in overseeing multiple internal projects that will ensure successful strategic and operational objectives.
Your role will involve facilitating alignment and communication among project teams, identifying potential challenges, and developing strategies to address them. You will also track progress, report on outcomes, and adjust plans as necessary to stay on target.
Additionally, you will lead project management standards, metrics, and tools for the enablement of tracking progress and mitigating risks.
What youll do:
Program Planning:
Develop and articulate the program's strategic and operational objectives in alignment with the organization's goals.
Create detailed project plans, including timelines, milestones, and resources required.
Program Oversight:
Oversee and coordinate the execution of multiple projects within the program, ensuring adherence to timelines and quality standards.
Monitor progress, identify risks, and implement mitigation strategies. Manage budgets and resource allocation across projects.
Stakeholder Management:
Act as the primary point of contact for senior management and stakeholders, fostering strong relationships.
Communicate project progress and outcomes effectively to all levels.
Team Leadership:
Lead and motivate project teams, providing guidance and support to ensure objectives are met.
Facilitate collaboration among teams and promote a positive work environment.
Risk Management: Identify potential risks and develop contingency plans to address issues proactively.
Reporting and Documentation: Prepare and present regular reports on program performance, including key metrics and achievements.