Technical Account Manager

We are the first Cyber security company to apply Deep Learning to Cyber security is looking for a Technical Account Manager who will be responsible as a technical point of contact available on-site at the partners location near Corsham, United Kingdom. This is an incredible opportunity to get into a Cyber security company that is poised to do huge things! We are on a mission to disrupt the Cyber security market, and the time is NOW! This role will lead all support aspects while also working with other core teams in DI to maintain the customer relationship. We are looking for an individual with a passion for delivering customer solutions. This role is very much hands-on. The successful candidate will be expected to take initiative and manage customer expectations and should have exceptional communication and listening skills, a strong work ethic, and the ability to take direction and multitask in a high-pressure environment.
Office Location:
Remote
Region:
EMEA
Responsibilities::
Partner with our MSSP clients to deliver predictable outcomes and experiences for their business by: Will be the Technical Owner for all cases under assigned accounts. Help expand the Customer Success workflow and integration offerings by innovating and building reusable solutions. Learn, implement, expand, and teach best practices for implementation and configuration of our products. Take ownership and lead critical account situations to expedite resolution. Serve as a trusted advisor to clients as a security leader and solid technical resource. Provide sound recommendations to ensure success. Be able to successfully multi-task across projects, customers, and internal activities. Assist with other open cases as a member of the TAC team aside from assigned accounts. Track and report on upgrades within assigned account environments. Track the adoption of the new versions and percentage of overall adoption of new builds. Take any feature requests, help formulate it and send back to the Sales team to have it formally opened. Participate in Quarterly Business Reviews and present the threat report as technical owner. Be accountable for the services provided by Customer Success for their customers. Act as a customer advocate and liaison between technical groups internally. Special projects and other duties as assigned by management.