Director of Data Analytics

We are seeking a Senior Manager / Director of Data Analytics to own and lead our customer analytics domain. This is a high-impact, hands-on leadership role responsible for turning large-scale, global data into insights, dashboards, alerts, and analytical tools that drive executive decisions and customer success.
This role reports directly to the VP of R&D and works closely with executive stakeholders across the company. We are looking for a strong pusher with high energy - someone who proactively drives analytics forward, challenges assumptions, and makes things happen.
Responsibilities
Lead a small team of data analysts, while remaining deeply hands-on
Act as a driver and pusher - proactively identify gaps, opportunities, and insights
Own analytics for customer data, including:
Usage and adoption
Cost and efficiency
Pricing and monetization insights
Detection of abnormal or anomalous behavior
Design and deliver dashboards, reports, and automated alerts for executives and customer-facing teams
Work closely with R&D, Product, and business leaders to turn data into action
Operate in a fast-moving, high-energy environment, managing multiple priorities
Apply and help evolve AI-driven analytics and agent-based approaches
Support and scale analytics across a global data footprint.