Business Operations Manager

We are looking for a Business Operations Manager to join the Business Operations team and play a key role in scaling our revenue organization.

This is a hands-on, cross-functional role focused on orchestrating execution across teams, designing and operationalizing end-to-end workflows, and ensuring the business can scale efficiently as complexity grows.

You will work across Sales, Customer Success, Account Management, Product, and Operations, owning processes, systems, and execution frameworks that support the full customer lifecycle, from pre-sale through delivery, launch, growth, and renewal.

Were looking for someone with Proven experience operating in a scaling B2B SaaS organization, deep operational thinking, high ownership, and real curiosity for systems, automation, and how technology enables scale.

What youll do

Own and evolve end-to-end revenue and customer lifecycle processes, with clear standards, ownership, and success criteria
Design, document, and maintain operational workflows that are scalable, measurable, and consistently adopted across teams
Translate business needs into system logic, automations, validations, and reporting. Working closely with other Ops and the business application team when needed.
Lead cross-functional initiatives from definition through execution, including scope, timelines, dependencies, risks, and rollout
Define, track, and operationalize KPIs and health metrics (usage, risk, delivery, performance), and drive visibility and accountability across the org
Own and continuously improve existing workflows, tools, and ways of working as the organization scales
Drive consistency and alignment across regions and teams, ensuring processes are followed and knowledge is shared
Identify gaps, inefficiencies, and risks in day-to-day operations, and proactively propose and implement solutions