Website Operations Manager

We are seeking a highly skilled and experienced Website Operations Manager to join our marketing team. This individual will serve as the central internal project manager for the company's public-facing website. The ideal candidate will be a master of organization and collaboration, responsible for overseeing the intake, strategic prioritization, and seamless execution of all website requests originating from various internal teams.
Their primary focus will be acting as the connective tissue between business needs (Marketing, Sales, Content) and the technical implementation teams (Engineering). This role is instrumental in optimizing our website delivery workflow, ensuring that all changes are aligned with the company's strategic vision, enhancing site performance, and ultimately driving our company's growth trajectory.
What Youll Do:
Serve as the single point of contact for all website requests. Manage intake, document business requirements, and translate non-technical requests into clear development stories.
Collaborate with internal stakeholders (Demand Gen, PLG, Content, SEO) to align requests with business objectives. Manage the backlog, define timelines, and communicate the roadmap.
Streamline website operations and delivery workflows to ensure efficient, scalable processes from concept to deployment.
Plan, coordinate, and manage website updates, maintenance, and new feature launches, ensuring timely delivery and quality standards. Facilitate regular syncs between stakeholders and technical teams.
Manage competing priorities with transparency, advocating for solutions that meet organizational needs.
Maintain a foundational understanding of the technical stack (CMS, basic front-end) to communicate feasibility, risk, and estimates without coding.
Oversee QA for all changes, ensuring brand, technical, accessibility (WCAG), and SEO standards are met.
Monitor website performance (speed, uptime) and collaborate with engineering to maintain a stable, secure, and scalable platform.