Senior Content Designer

Were hiring a Senior Content Designer to join our product team and help shape clear, confident, and human experiences across our companys global payment products.
Youll take ownership of content within complex product areas and help make difficult financial concepts simple - and maybe even delightful - to use.
What does the role entail?
Owning and designing content for end-to-end user journeys across key areas of the company platform
Defining content strategy and direction within your product space, not just executing on screens
Partnering closely with Product Managers, Product Designers, Developers, Analysts, and Localization, and championing user understanding. Were our users' partners on the inside
Collaborating with marketing and product marketing teams, compliance, legal, and business teams to ensure our content is clear, compliant and consistent
Working closely with other writers, such as Marketing or Support, to ensure a cohesive, end-to-end user experience. We all need to see the user journey holistically - no one writes in a vacuum
Helping develop, apply, and consolidate our tone and voice, style-guide, and content design methodology
Reviewing and raising content quality across your product area, and helping set clear standards for content design decisions
Conducting user research and usability testing and turning insights into improvements and better UX
Staying up to date with competitor platforms and flows, industry trends, and emerging technologies in financial technology and design.