Customer Service / Order Management

Imagine how your ideas and expertise can change a patients life. At our company, our Customer Service teams are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, youll work cross-functionally across our organization to ensure our customers receive the support they need and feel connected to our mission of putting patients at the heart of every decision.
How you will make an impact:
Provides customer service support to customers utilizing effective relationship management skills.
Order Management:
- Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
- Based on customer request checking the availability of the inventory
- Follow up with the customer
- Backorder reporting
- Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
- Processing the orders of consignment stock
- Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
- Ship to creation and maintenance in address book
Complaint management:
- Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
- Coordination of FCA
Other:
- Advanced EDI administration
- May potentially act as a part of super-user network for JDE and SFDC
- Proactively developing ideas for improvement and leading related change projects
- May generate basic reports in reporting tools (e.g. Qlikview)
- Additional office duties such as archiving and categorizing relevant documents
- Participation international regional projects aiming to improve the quality of service and effectiveness of customer service department.