Technical Account Manager

About us:
We are redefining how enterprises adopt and scale in the cloud by providing a high-performance virtual SAN for cloud environments. Our platform helps organizations run mission-critical applications with maximum performance and efficiency in the cloud. Headquartered in Needham, MA and backed by Sequoia Capital, we continue to experience rapid growth as enterprises modernize their infrastructure. Learn more  us in our website.
About the Role"
Were seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for a portfolio of our strategic customers. Youll ensure customers realize the full value of our  Platform - from onboarding through ongoing optimization - by bridging technical expertise with a deep understanding of their business goals. Youll work within the Customer Success team and across the broader Go-To-Market organization to deliver world-class Customer Experience and long-term adoption. This role is ideal for someone passionate about cloud performance, enterprise technology, and building strong technical relationships with customers. What Youll Do Customer Engagement & Technical Partnership
* Serve as the primary technical expert and trusted advisor for assigned customers.
* Partner with the Onboarding Manager to ensure smooth onboarding and seamless adoption of our solutions.
* Host regular customer meetings to provide technical guidance, performance insights, and strategic recommendations Lead customer training and enablement sessions to deepen understanding and drive broader platform adoption.
* Collaborate with Customer Success Managers to support QBRs, renewals, expansions, and overall account health Technical Excellence & Optimization
* Proactively engage with customers to review upgrade schedules, configuration best practices, and usage trends - identifying opportunities to optimize performance, efficiency, and overall platform utilization.
* Translate complex technical concepts into clear, actionable business insights for diverse audiences.
* Maintain and document customer architectures, configurations, and technical recommendations.
* Ensure customers stay current with product updates and continually realize value from our platform. About You You thrive in fast-moving, customer-centric environments and enjoy combining technical expertise with relationship management. Youre curious, self-directed, resourceful, and motivated to make an impact.
Our hiring process involves recognizing a persons achievements, skills & knowledge, and passion; not just check-marks next to a job description. If you have an interest in any of our roles, please do not hesitate to apply - we would be happy to speak with you.
About us:
We make it possible for organizations to cloud their way. Helping organizations win in the cloud is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We think boldly and always speak our minds.