Technical Product Manager

ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.
Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.
We’re here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.
One platform. One powerful shift in how work flows.

The Role

ControlUp for VDI is where our reputation was built - and it remains a core pillar of ControlUp ONE. It streams 1,500+ metrics at three-second intervals across sessions, hosts, storage, networks, gateways, and client devices, with deep native integrations for Citrix Virtual Apps and Desktops, Citrix Cloud/DaaS, Omnissa Horizon, Microsoft Azure Virtual Desktop, and Parallels RAS.

We're looking for a Technical Product Manager to own the next chapter of that product: keeping our real-time depth unmatched while bringing agentic AI, automation, and proactive remediation into the virtual desktop world.

This role is for someone who has lived in EUC - who knows why a logon takes 90 seconds, what a broker actually does, and why "it's slow" is the hardest ticket in IT. You'll work with customers who are among the most technical in our base and who will tell you exactly what's wrong. Your job is to turn that into a product they love, not just tolerate.

What You’ll Own:

Own the ControlUp for VDI roadmapend to end - discovery, definition, delivery, and adoption - as an integrated part of the ControlUp ONE platform
Go deep with customers and the community. Run discovery with VDI and EUC admins, join escalations, and translate raw operational pain into prioritized product decisions
Define how AI shows up in VDI.Partner with the Pulse AI team to bring anomaly detection, root-cause analysis, and automated remediation to virtual desktop workloads
Own the ecosystem.Track platform and API changes across Citrix, Omnissa, Microsoft AVD, Parallels, and the hypervisor layer (Broadcom/VMware, Nutanix, Microsoft, XenServer), and make sure we're ready before our customers are
Lead competitive and market analysisin DEX, VDI monitoring, and endpoint management - and turn it into differentiation, not feature parity
Write clear, testable requirementsand detailed specs, and stay close to Dev and QA through the entire cycle
Own product quality and reliability as a first-class outcome, including upgrade experience, backward compatibility, and how we handle customer-reported defects
Drive go-to-marketwith Marketing, Sales, Sales Engineering, and Support - enablement, positioning, launch, and adoption tracking
Make decisions with evidence.Use telemetry, usage data, and customer feedback to test hypotheses and iterate

What You’ll Bring:

Proven product management experience at a product company in IT infrastructure, IT operations, or endpoint management
Hands-on familiarity with VDI/DaaS and EUC- Citrix, Omnissa Horizon, Azure Virtual Desktop, or equivalent - and an understanding of what IT teams actually do all day
Strong technical background: comfortable discussing APIs, agents, telemetry, and system architecture with engineers as a peer
Track record of developing and executing go-to-market strategy
Proven ability to partner effectively with Dev, QA, Sales, and Sales Engineering
Confident decision-making and the ability to influence internal and external stakeholders without authority
Strong data literacy and a habit of making data-driven decisions
Genuine passion for product design and user experience
Excellent verbal, written, and presentation skills in English
Ability to work effectively in a geographically distributed team
Bachelor's degree or equivalent practical experience

Nice to Have:

Experience with DEX, observability, or monitoring products
Familiarity with AI/ML-driven product capabilities, agentic workflows, or automation platforms
Background as an IT/EUC practitioner or consultant before moving into product
Experience with an active technical community or open script/automation ecosystem

Why You’ll Love It Here:
We know every job description says "fast-paced" and "collaborative." Here’s what that actually looks like for us:

Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.

Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.

Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.

True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.

Ready to join? Apply now and help us shape the future of IT and employee experience.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.