Order Management specialist

We are seeking an experienced Order Management specialist to support the growing demand, and supply chain synchronization for our complex hardware portfolio.
Key Responsibilities:
Order entry and verification: Receive customer orders and accurately input them into the ERP system.
Fulfillment and coordination: Act as a liaison between sales, customer success, and planning departments to ensure on time and accurate fulfillment. Coordinate with shipping carriers to manage delivery schedules.
Record maintenance: Maintain accurate and organized records of all orders, shipments, and transactions. This includes managing shipping paperwork and creating invoices.
Communicate order status updates to customer success team and resolve any issues or discrepancies that arise, such as problems with deliveries or returns. Handle any inquiries regarding orders.
Reporting: Generate and prepare order-related reports for management review.
Process improvement: Assist in identifying and implementing improvements to the order processing and fulfillment procedures.