Director of Product

We're hiring a Director of Product to lead the Care Experience group.
You'll own the vision, strategy, and execution for the products and operations that power and define the family experience.
You'll drive cross-functional delivery across Product, Design, Engineering, and Care Operations, while partnering closely with Enterprise and Growth teams to ensure our experiences deliver measurable outcomes for families and partners.
a Director of Product drives product strategy for a business area, defines accountability frameworks and metrics across teams, and delivers high-stakes launches with cross-organizational coordination.
In this role you will:
Own the strategy for the Care Experience domain - roadmap, KPIs, and the connection between daily care interactions and business outcomes
Establish measurement frameworks for care quality and impact, including NPS, engagement, retention, and ROI
Lead expansion in breadth (new geographies and life moments) and depth (expanding user personas and increasing value delivery)
Integrate AI and emerging technologies to enhance user experiences, develop new features, and improve the teams efficiency
Build and develop your team - hire, mentor, and grow PMs.
Manage a team of Product Managers, each with their own products and goals, ensuring individual contributions align with the broader Care Experience strategy