Senior Business Operations Manager

We are looking for a senior, hands-on Business Operations personal to drive some of our most critical operational initiatives. This role sits at the intersection of strategy, execution, and enablement, with a strong focus on building scalable systems, leading complex cross-functional projects, and driving organization-wide adoption. This is a high-impact role for someone who has been in the trenches, knows how to lead, and can operate independently in a fast-growing environment.

Responsibilities
People Leadership (interim during maternity leave)

Serve as interim team lead during the Business Operations Leads maternity leave (approximately six months).
Manage and support two Business Operations Managers team members.
Ensure continuity, prioritization, and delivery across the Biz Ops function during this period.
Org-wide Systems & Enablement

Lead the company-wide adoption of a new task management system.
Design scalable workflows, governance, and operating norms that improve execution clarity across teams.
Cross-functional Strategic Projects

Own complex, cross-department projects from problem definition through execution and rollout.
Act as a central orchestrator across Insurance, Product, R&D, Data Growth, Finance, Legal, CX, Claims, Comms and Biz Ops.
Translate strategy into clear plans, timelines, owners, and measurable outcomes.
Operational Excellence & Insights

Define success metrics, track progress, and surface insights to leadership.
Identify operational gaps and proactively design scalable solutions.
Raise the bar on documentation, SOPs, and execution discipline across the organization.