Principal Site Reliability Engineer - Openshift Services (Raanana Office, Israel)

Were seeking an Site Reliability Engineer (SRE) with passion for maintaining highly reliable cloud-based services. In this role, you will support our companys software manufacturing services on our hybrid cloud infrastructure. You will partner with development, quality engineering and release engineering colleagues to support the health and well-being of the infrastructure hosting Software Production services. Creating/Maintaining service monitoring, improving automation, upholding security best practices and responding to various service situations will be your daily work. You will participate in communities of practice to coordinate and influence the design of our hybrid cloud platform. You will be co-responsible for defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for the services the team supports, and executing remediation plans if the SLOs are not met.
In this role, you will be expected to respond in a timely manner during a service outage and participate in learning events to identify improvements that will make our services more resilient. Join us and our passion in helping our company to produce world-class open source software.
What you will do:
Be part of a globally distributed team, offering 24x7 support through a service model that leverages different time zones to extend coverage with regular on-call rotations.
Resolve service incidents by use of existing operating procedures, investigate outage causes and coordinate incident resolution across various service teams
Act as a leader and mentor to your less experienced colleagues, bring and drive continuous improvement ideas and help the team to benefit from technology evolution, such as AI tools utilization
Collaborate on incident retrospective reviews and corrective items implementation
Configure and maintain service infrastructure
Proactively identify and eliminate toil by automating manual, repetitive, and error-prone processes
Coordinate your actions with other company teams such as IT Platforms, Infrastructure, Storage and Network and ensure our services cloud deployment meets quality expectations
Implement monitoring, alerting and escalation plans in the event of an infrastructure outage or performance problem
Work with service owners to co-define and implement SLIs and SLOs for the services youll support, ensure those are met and execute remediation plans if they are not.