Onboarding Manager

The Onboarding Manager owns the full end-to-end onboarding lifecycle for new customers. This includes gathering and defining requirements, configuring our product to match each customers business model, leading cross-functional execution, and ensuring the customer goes live with the correct data, integrations, and configuration to achieve maximum quality, customer satisfaction in minimum onboarding time. The role requires strong project management, deep understanding of the product and the chargeback domain, and the ability to learn technical concepts quickly (PSPs, APIs, data flows). You will guide customers through PSP connection steps, explain our APIs clearly, and translate customer flows into precise system configuration that drives case quality and performance. 1. End-to-End Onboarding Ownership
* Lead the full onboarding project, both externally with the customer and internally with Product, Engineering, data, SE, and Ops.
* Manage requirements, timelines, risks, and communication through to go-live.
* Deliver clear SOWs and onboarding documentation.
* Ensure the customer connects their PSP to Justt and provides all required data inputs. 2. Integration & data Enablement
* Explain our APIs, data structure, and enrichment options in simple, customer-friendly language.
* Identify the exact data points needed per customer and the rationale behind them.
* Map customer data to us required fields and flag gaps early.
* Validate data completeness and correctness during and immediately after onboarding. 3. Product Configuration
* Translate business models, purchase flows, and policies into accurate product configurations.
* Optimize configuration to maximize evidence strength and recovery performance.
* Document configuration decisions and ensure internal alignment. 4. Performance & Quality Monitoring
* Monitor data accuracy and completeness during the first months post-launch.
* Track early recovery results and quickly escalate issues.
* Coordinate fixes across Product, Engineering, or customer teams when needed. 5. Chargeback Domain Expertise
* Maintain strong understanding of our chargeback strategy, evidence types, and argument logic.
* Ensure configuration and data inputs fully support high-quality cases.
* Provide structured feedback to Product regarding configuration gaps or new opportunities.