NOC Engineer

DESCRIPTION

SuperCom is seeking an enthusiastic, collaborative, and highly motivated NOC Engineer (Tier 1 Support) to join our 24/7 operations center in Tel Aviv.

This is a full-time, on-site position suitable for candidates seeking to build a strong foundation in IT operations and support.

As a key member of our Network Operations Center, you will monitor live systems and play a critical role in identifying, troubleshooting, and escalating issues that impact international clients and partners.

Responsibilities:

Work 5 shifts per week, exclusively during nights, weekends, and holidays.
Provide technical support for customers and partners via inbound calls, our ticketing system, and email.
Monitor SuperCom’s real-time IoT and electronic monitoring systems in production environments.
Detect, classify, and escalate hardware & software incidents according to established procedures.
Serve as the first point of contact for our customers and subcontractors.
Provide timely information to customer-facing teams to improve overall customer satisfaction.
Accurately log incidents, actions, and resolutions in ticketing systems.
Communicate with global partners and internal teams to assist in resolving issues.
Collaborate with Tier 2/3 engineers to ensure effective issue resolution.
REQUIREMENTS
Excellent analytical and problem-solving skills with a strong sense of customer orientation.
BS Degree or relevant background in Information Systems, Computer Science, or other tech-related fields.
Availability for consistent night/weekend/holiday shift work.
Fluency in English (spoken and written) – supporting global clients and partners (EU, EMEA)
Excellent communication and interpersonal skills.
Ability to stay focused under pressure and prioritize tasks.
Proactive, responsible, and able to identify and escalate critical issues.
Comfortable interacting with international stakeholders.
Fast learner, adaptable, and team-oriented.